Transform your patient experience and healthcare team engagement through foundational human insights.

Strengthen Patient Loyalty

Raising patient loyalty scores by just 1 rating point can increase visits and revenue per patient by over 14%.

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Build Team Retention

Raising team member loyalty scores by just 1 rating point can increase healthcare employee job tenure by nearly 10%.

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Engage Care Providers

Raising care provider loyalty scores by just 1 rating point can increase job tenure by over 6%.

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"To be the healthcare provider of choice, our health system must not only deliver the best medical care, we have to touch people’s hearts.  That’s where Fidelum Health has been a key strategic partner. Their HUMAN Brand  insights model of ‘warmth and competence’ is a hand-in-glove fit with our patient experience goals.  With Fidelum’s help, we are driving transformation among patients, team members, and physicians; and as a result, realizing better clinical outcomes, market share and loyalty."

VP, Customer Experience
$7 Billion Regional health System

Benchmark Experience Studies

Better patient centered care and HCAHPS scores start with the right insights and issues diagnosis. Our award-winning HUMAN Brand™ insights model, as published in peer-reviewed academic journals, is reshaping conventional wisdom on how to optimize the healthcare experience for patients, team members and care providers.

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Experience Tracking & Analytics

Continuous improvements in patient centered care experiences, loyalty and engagement require insights, analysis and strategies that cannot be derived from CAHPS and other value based care measures.

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Transformation Support

Unlike most HCAHPS vendors, our healthcare experience experts become embedded members of your team that assist in planning and implementing the transformation of care experiences delivered by your health system. 

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Exceptional Human Insights & Results

Significantly increase your quality of care percentile rank by leveraging the fundamental drivers of human loyalty and engagement—among ALL STAKEHOLDERS in your health system—patients, team members and care providers.

See how uncovering and correcting a hidden pain point for administrators at Orlando Health significantly impacted patient experience scores.

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