Raising patient loyalty scores by just 1 rating point can increase visits and revenue per patient by over 14%.
Raising team member loyalty scores by just 1 rating point can increase healthcare employee job tenure by nearly 10%.
Raising care provider loyalty scores by just 1 rating point can increase job tenure by over 6%.
"To be the healthcare provider of choice, our health system must not only deliver the best medical care, we have to touch people’s hearts. That’s where Fidelum Health has been a key strategic partner. Their HUMAN Brand™ insights model of ‘warmth and competence’ is a hand-in-glove fit with our patient experience goals. With Fidelum’s help, we are driving transformation among patients, team members, and physicians; and as a result, realizing better clinical outcomes, market share and loyalty."
Better patient centered care and HCAHPS scores start with the right insights and issues diagnosis. Our award-winning HUMAN Brand™ insights model, as published in peer-reviewed academic journals, is reshaping conventional wisdom on how to optimize the healthcare experience for patients, team members and care providers.Learn More
Continuous improvements in patient centered care experiences, loyalty and engagement require insights, analysis and strategies that cannot be derived from CAHPS and other value based care measures.Dig Deeper
Unlike most HCAHPS vendors, our healthcare experience experts become embedded members of your team that assist in planning and implementing the transformation of care experiences delivered by your health system.Learn More
Significantly increase your quality of care percentile rank by leveraging the fundamental drivers of human loyalty and engagement—among ALL STAKEHOLDERS in your health system—patients, team members and care providers.
See how uncovering and correcting a hidden pain point for administrators at Orlando Health significantly impacted patient experience scores.Request Case Study