Our unique and extensively validated HUMAN Brand™ insights model enables much more effective ways to measure, manage and improve patient, team member and care provider experiences
Basic human warmth and competence perceptions trigger a predictable pattern of emotions, loyalty and behavior. When properly understood, tracked and leveraged, this model delivers significant gains in performance.
The HUMAN Brand™ insights model has been cited in over 400 peer-reviewed academic papers. This groundbreaking model documents and quantifies the universal human perceptions and emotions that drive patient, team member and care provider loyalty, providing an actionable roadmap for ongoing improvements.
More Details on ImpactDownload the free Human Brand Insights Model white paper.
Our management team is comprised of accomplished healthcare experience leaders, researchers and architects that have worked with dozens of health systems to improve loyalty, engagement and operational outcomes.
We start by uncovering gaps in patient, care provider and team member experiences though our highly innovative and extensively validated HUMAN Brand™ insights model. We quantify these insights through benchmark assessments and data analytics, and then translate them into care experience design and personalization strategies.
Improving engagement among team members and care providers can pay immediate and long lasting dividends, including increased retention and elevated HCAHPS scores. Our transformative care experience strategies will empower your system to deliver more personalized care for patients, and more engaging support for team members and care providers.
